Some reviews remind our team exactly why we do what we do. Louie's recent “5 Stars All Around” testimonial highlights the kind of clear communication, science-based decisions, and organized follow-through that guide every service at PacWest Exterminators.
From First Call to Final Report
Louie reached out needing a detailed rodent inspection. On that first call, our team member, Michael Tovar, listened, explained what our service includes, and set clear expectations.
“5 Stars!! They have an awesome employee, Michael Tovar, that was able to take my initial phone call, provide an assessment, walk me through their process, give me a quote for their services, and took payment — all in my initial phone call without someone having to come out first to do an assessment. Then they came and performed their services, and I received communication throughout the process from their field worker, with a final follow-up from their administrative team with the report we needed! Awesome systems internally!! 5 Stars all around for Michael’s professionalism and the rest of this company’s elite operations.”
- Louie
That first conversation set the tone. Michael outlined the process, shared what we could and could not address, and kept everything straightforward and transparent.
Clear Expectations, Science-Based Decisions
Our team reflected on Louie’s project this way:
“Louie was forthcoming about his need for a detailed rodent inspection, and we were able to let him know what we could and could not do for him. We believe in clear communication and clearly setting expectations for each of our customers. We grounded all of our recommendations in the best scientific knowledge available.”
This approach shapes every pest control visit from PacWest Exterminators. We treat both the home and the surrounding yard where pests live and breed, and we base our advice on what the inspection actually shows, not on pressure to sell more service.
Detailed Rodent Inspection with Real Clarity
For Louie, our service included pest control focused on a comprehensive rodent inspection. Our team prepared a detailed inspection report with photos and accurate descriptions of what we found on the property. That documentation gave Louie the clear information he needed, supported by organized communication from the field and office teams.
We take pride in systems that respect a customer’s time, offer transparent pricing based on lot size, and use targeted products in a responsible way that supports safety and performance.
To schedule a detailed pest control inspection with PacWest Exterminators, call (657) 441-0229 or contact us online today.